Social media has changed the direction of so many things in our lives. Facebook has gotten us in contact with people we haven’t seen in 20 years, Twitter has allowed us to talk fast and get our word across quickly and in rapid pace, that being said, it’s also been the bane for many businesses.
Here’s the scenario: Your phone is no longer accepting calls, only making outgoing ones. Your bill is paid up and you haven’t dropped it in any water. So you call customer service and get an answering machine or someone you can’t understand. You get frustrated; you go to FB or Twitter and start blasting the company with the hashtag #CompanyHorribleCS. Company loses money because the tweet went all over the world in a half an hour and people put it in their memory banks of “I know someone who had a bad time dealing with their customer service.
Here’s the next scenario: Your phone is no longer accepting calls, only making outgoing ones. Your bill is paid up and you haven’t dropped it in any water. So you call customer service and get a Global Response representative. They help you with your problems, get your phone working and even give you a call back to make sure you have a positive experience. Company doesn’t lose any money and you are back online with your best friend.
It’s a win-win right?
GlobalResponse's contact center is located here in the United States; they are a good employer for parents, offering employees comprehensive benefits and an on-site child care center. New parents can even work from home for a while.
If you are looking for a way to streamline your call center work without training overseas or worrying about losing customers, work with a company that is willing to work with you.
(This is a sponsored post; all story ideas are my own. I was compensated for the post)